Pacific Machinery & Engineering Co.,Ltd.
Company Overview
Founded in 1966 in Chiba Prefecture, Pacific Machinery & Engineering started as the machinery division of Pacific Metal Co., Ltd., before becoming an independent entity in 1984. The company specializes in the design, manufacturing, and sales of industrial machinery, including special pumps, mixers, and powder processing equipment. Their products are used worldwide, contributing to industrial development and improvements in social infrastructure.
Challenges
- Difficulty in external data access and file management
- Challenges in sending and receiving large files due to storage capacity limitations.
Benefits of Adoption
- Improved sales efficiency and cost savings
- Smoother internal collaboration
- Enhanced customer trust
In this interview, we spoke with Fukuda(福田) san from the Sales Department 2 of Pacific Machinery & Engineering about the background of adopting Rakuten Drive, its current usage, and the benefits gained from its implementation.
Adoption Background
What challenges were you facing before adopting Rakuten Drive?
The sales team often needed access to internal data while working externally, but security issues made data access and usage inconvenient. Uploading files to internal shared folders from external locations was particularly difficult. Additionally, the internal email attachment size limit was only 5MB, which meant that files larger than this had to be compressed or split, creating additional hassle. The third-party free trial storage solution we used before had a 5GB limit, which was not enough to the sales team’s file management.
What was the decisive factor in choosing Rakuten Drive?
Rakuten Drive had received high ratings on IT review websites, which made it a trustworthy choice. Moreover, the Account-Based Business Plus plan provided enough storage for our 14-person sales team while being reasonably priced compared to other options, which led us to choose Rakuten Drive.
Addoption Benefits
How are you currently using Rakuten Drive?
We use Rakuten Drive for file sharing, transmission, and storage within the sales department. It is also used to share files and communicate with external clients.
How has adopting Rakuten Drive improved your business operations?
Large file transfers and data storage have become much more convenient. With Rakuten Drive, our sales team can now store and transmit data in real time while working externally, significantly improving work efficiency. Previously, after an external meeting, we had to return to the office to upload and send necessary data. However, with Rakuten Drive, this hassle has been greatly reduced, resulting in savings in both time and cost. Additionally, customer trust has been strengthened. For our sales team, building trust with external clients is crucial, and Rakuten Drive has helped us securely share data, improving customer satisfaction. Furthermore, we have a regular company event called "Clean Time", where employees clean the office together. We now store and share before-and-after photos of this event via Rakuten Drive, which has further enhanced team collaboration and communication within the company.
Final thoughts
What would you say to companies considering adopting Rakuten Drive?
Rakuten Drive is very easy to use and can be adopted without much hassle. I highly recommend it to small and medium-sized manufacturing companies, especially sales teams with a lot of external work, as they may face similar challenges.
